Our policies

Book online or call the front desk. On weekends, and for groups of three or more, a card holds your time and goes toward your visit. A single weekday treatment doesn't need a card. Groups of three or more book by phone.

Please tell us at least 24 hours before your time, and three days for a group, and we will move you or cancel without fuss. If you arrive late, we shorten your treatment so the next guest isn't kept waiting.

If you miss a visit without telling us, the card on your booking may be charged under the terms you saw before you confirmed. Call us as soon as you know; we would much rather move you.

Treatments are for guests 16 and over. A parent or guardian books for anyone under 18 and waits in the sun room. The sauna and the terrace soak are for guests 18 and over.

Tell us about allergies and sensitivities when you book, and again at the talk before your treatment. We can tell you every product we use, and we will test one on a small area of skin first if you ask.

Tell us within a few days and we'll make it right, whether that means another visit or a conversation about what we can do better.

Tips are welcome and never added to your bill. Leave one at the desk or on your card and it reaches whoever looked after you.

The sauna and the terrace soak are for guests 18 and over. Wear a swimsuit in both; we give you a robe, towel and sandals for the walk between. Rinse first, tie up long hair, and step out whenever you like. If you feel dizzy or unwell, leave the room and tell us.

Phones stay in your locker or on silent in the sun room, the treatment rooms and the sauna. Please take no photos where guests are changing or resting. The terrace is for the view.

If you are pregnant, have a heart condition or have been told to take care with heat, ask your doctor before you book the sauna, the terrace soak, hot stones or the warm linen wrap. Prenatal massage is done by a therapist trained in it, with your doctor's go-ahead. We may suggest you see your doctor first.